How long does shipping take?
Standard shipping typically takes 3–12 business days after your order has shipped.
How can I track my order?
When tracking is available, you will receive your tracking information after your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Can I return my jewelry?
Yes. Eligible jewelry may be returned within 14 days of delivery as long as it is unused, unworn, and returned in its original condition.
Why does my gemstone look different from the website photo?
Natural gemstones are unique. Differences in color, pattern, inclusions, clarity, texture, and shape are completely normal and make each piece special.
Can I change my shipping address?
Contact us at Goldieauraco@gmail.com as soon as possible. If your order has not entered processing or shipped, we will do our best to help.
What if my order arrives damaged or incorrect?
Please contact us promptly at Goldieauraco@gmail.com with your order number and clear photos of the item and packaging. Our team will review the issue and assist you.
How should I care for my jewelry?
Keep your jewelry away from harsh chemicals, perfumes, lotions, and excessive moisture. Care instructions vary by metal and gemstone, so please refer to our full Jewelry Care Guide.
Still Need Help?
Our Customer Care team is happy to assist you.
Email: Goldieauraco@gmail.com
Please allow 1–2 business days for a response.
Thank you for being part of the Goldie Aura Co. story.